Privacy Policy
This Privacy Policy (the “Policy”) explains how “L Cargo” LLC (“the Company”, “LCargo”, “we”) collects, uses, stores, shares and protects your personal data when you use the www.lcargo.am website, the LCargo mobile app (Android and iOS) and our services. Personal data is processed in accordance with the Law of the Republic of Armenia “On Protection of Personal Data”. By using our services you confirm that you have read this Policy.
1
Who processes your data
1.1
The data controller is “L Cargo” LLC, 86 Tigran Mets Ave, Yerevan, Republic of Armenia, email: office@lcargo.am, phone: +374 77 125070.
1.2
This Policy applies to the website, the app and all services provided through them. We are not responsible for the privacy practices of third-party websites (for example, online stores you link to).
2
What data we collect
2.1
Account data: first and last name, email address, phone number, password (stored only as a one-way hash); for legal entities: company name, tax ID and contact person.
2.2
Customs data: type and number of your identity document, region, address and postal code. Shipments cannot be cleared through customs without this data.
2.3
Recipient data: if you register a shipment for another person, that person’s name and other details you enter. By providing such data you confirm you are entitled to do so.
2.4
Shipment data: tracking number, item description, quantity, value, product links, invoices and photos you upload, weight, dimensions, delivery method and statuses.
2.5
Requests and communication: the content of “Buy for me” and “Wholesale” requests (links, photos), and messages and attachments in the online support chat.
2.6
Balance and payments: your balance and the history of top-ups and payments (amount, date, payment method). The website and the app do not collect or store bank card details.
2.7
Automatically collected data: IP address, browser and device type, access time, technical error logs; in the app: the push notification token, device platform (Android or iOS) and selected language.
2.8
Cookies: the website uses essential cookies to keep you signed in, for security and to remember your language, and Google Analytics for anonymous visit statistics. You can disable cookies in your browser settings, but some features may then stop working.
2.9
App permissions: the app accesses your photos and files only when you choose an image or file to upload. Notifications are sent only with your permission. The app does not collect your location, contacts or other device data.
3
How we use your data
3.1
We use your data only to:
- create your account and identify you;
- receive, store, transport, clear through customs and deliver your shipments;
- notify you about shipment status, arrivals, balance changes and support replies (email, website notifications, push notifications);
- keep records of your balance, payments and delivery costs;
- handle your requests and provide customer support;
- keep the website and the app secure and prevent abuse;
- improve our services;
- comply with legal obligations (accounting, tax and customs).
3.2
We may send you informational messages (for example about working hours, new services or discounts). You can turn off push notifications at any time in your phone settings, and unsubscribe from emails by writing to office@lcargo.am.
3.3
We do not sell your personal data and do not share it with third parties for advertising.
4
Who we share data with
4.1
We share your data only as far as needed to provide the service:
- the State Revenue Committee of Armenia (customs) and customs brokers, for customs clearance;
- partner warehouses and carriers (in China, Russia and transit countries), to identify and transport your shipment (customer code, tracking number, shipment details);
- technical service providers that process data on our behalf and only for our purposes: hosting and servers, email delivery service, corporate email, push notification services (Expo, Google Firebase Cloud Messaging, Apple Push Notification service), visit statistics (Google Analytics);
- an automatic translation service, to show website publications and general notifications in other languages (these texts contain no customer personal data);
- public authorities, only where required by law and upon their lawful request.
4.2
Some service providers and partners are located outside Armenia. In that case only the minimum necessary data is transferred and its protection is required.
5
How long we keep data
5.1
We keep your data while your account is active.
5.2
After an account deletion request, your data is permanently deleted within 90 days (see section 8).
5.3
Data we are required to keep by law (for example accounting, tax and customs documents and payment records) is kept for the period set by law and then deleted. Technical logs are kept for a limited time.
6
How we protect data
6.1
The website and the app transfer data only over encrypted connections (HTTPS). Passwords are stored as one-way hashes and email addresses are encrypted. In the app, the sign-in token is stored in the device’s secure storage. Only authorised staff can access data, and only as needed for their work.
6.2
We will never ask for your password by phone, email or message.
6.3
In the event of a data breach, we will take the necessary measures to limit its consequences and notify the competent authority and affected users as required by law.
7
Your rights
7.1
You have the right to:
- receive information about your data and how it is processed;
- request correction of inaccurate or incomplete data (you can change most of it yourself in Personal details);
- request deletion of your data;
- withdraw your consent to processing (in that case we will not be able to continue providing the service);
- object to processing in cases provided by law.
7.2
Send requests to office@lcargo.am or visit our office. We will respond within the period set by law. If you believe your rights have been violated, you may also contact the Personal Data Protection Agency of the Ministry of Justice of Armenia.
8
Deleting your account and data
8.1
In the app: More → Personal details → “Delete account”. On the website: Settings → “Delete account”. Deletion is confirmed with your password.
8.2
Without the app or website: email office@lcargo.am from your account’s email address with your full name, customer ID (M434-…) and a request to delete your account, or visit our office (86 Tigran Mets Ave, Yerevan). For security we may ask you to verify your identity.
8.3
After a deletion request your account is deactivated immediately and you are signed out on all devices. Your account and personal data are permanently deleted within 90 days. During this period you can contact us if you want to restore your account.
8.4
If you have shipments that have not been handed over yet, or a negative balance, deletion is possible after these are settled. If you have money on your balance, please contact us before deletion so we can refund it.
8.5
After deletion we keep only the data required by law (for example accounting and customs documents) for the period set by law.
9
Children
9.1
Our services are intended for persons aged 18 and over. We do not knowingly collect data from persons under 18. If we learn that we have received such data, we will delete it.
10
Changes and contact
10.1
We may update this Policy. The updated version is published on this page with the date of the update; for significant changes we will also notify you by notification or email.
10.2
For privacy questions: office@lcargo.am, +374 77 125070, 86 Tigran Mets Ave, Yerevan, Republic of Armenia.
Last updated: 22.10.2026